FAQ
Answers to some of the most common questions we receive.
Can’t find your question? Let us know.
Shipping and Exchange
An email with tracking details will be sent to you once your order has been shipped.
In case of missing or damaged items, please email us pictures or videos as visual proofs to substantiate your claim. Our Order processing team will get back to you promptly and facilitate a return or a refund.
Sorry, we do not ship outside India at the moment.
Please email our Order processing team with the order details and the reason for return and they will get back to you promptly to facilitate a return or a refund.
You can cancel your order within 24 hours of placing the order or before it gets shipped out, whichever is earlier. Once the order has been placed and the payment processed, any new items added will be processed as a separate order only.
Products
Please review our detailed size chart with measuring guidelines to understand your size. We pride ourselves on aligning with the extensive research on India specific sizing for apparels done by NIFT in conjunction with the Indian Textile Ministry.
Each garment comes with spare trims and instructions on how to best care for the garment post wear.
We strive to provide as close to a real life shopping experience to our customers on our e-commerce platform. This includes delivering what you see exactly as is on the website. Having said that, there is a slight difference in the digital adaptation of real life colors and that is what you will see, however insignificant.
Payments
Yes, COD is available.
Sorry, but we do not have financing options at the moment. But, we are working on a similar option for you. Please stay tuned.
Please send via email a description of the problem you are having, a screenshot of your payment and your UTR reference number for the transaction over to our order processing unit. Our team will get in touch with you to facilitate your order and complete it.
Gifting Options
You can add a gift wrap option with a message at the time of checkout
The gift wrap option is available at an additional cost of 49 INR
My Account
To create an account, visit Onsomblr.shop and click the profile icon at the top right corner. You’ll be redirected to the login page - select the ‘Create Account’ option and enter your First Name, Last Name, Email ID, and Password. That’s it, your account is ready!
Click the profile icon at the top right corner, then select ‘Forgot Password’. Enter your email ID, and a reset link will be sent to your inbox.

Easy Returns
Hassle-free exchange experience

INDIAsize
Designed for Indian body types

Atelier Grade
Made with the highest quality fabrics
